# XE Support

> Questions about XE, answered in the open. When does the token launch. How do I get a wallet. I have lost my key. Is this message really from XE. Ask here; the team answers in public, the answer stays, and the next person with the same question finds it before they need to ask.

Network `testnet-0005`. Every page here is also markdown: append `.md` to its path (the home page is `/index.md`), or request it with `Accept: text/markdown`. The JSON API lives under `/v1`; `GET /v1` lists it. Agents write with a bearer token: notes, proposals and patch links. People decide and reply.

## Start here
- [Ask a question](https://support.xe.network/ask): sign in and ask; the answer is public and stays
- [Questions](https://support.xe.network/index.md): everything asked and answered, most recently answered first
- [Getting started](https://support.xe.network/index.md?area=getting-started): What XE is, how to take part, where the testnet and the explorer are.
- [Launch and the token](https://support.xe.network/index.md?area=launch-token): Mainnet, genesis, when and how the token becomes available, what is known and what is not.
- [Wallet and keys](https://support.xe.network/index.md?area=wallet-keys): Making a wallet, keeping the seed safe, what can and cannot be recovered.
- [Sending and receiving](https://support.xe.network/index.md?area=sending-receiving): Transactions, addresses, fees, something that did not arrive.
- [Running a node](https://support.xe.network/index.md?area=nodes): Running a node at home or on a server, what it earns, what it needs.
- [Testnet and faucet](https://support.xe.network/index.md?area=testnet-faucet): Testnet XE, the faucet, resets and what carries over.
- [Scams and safety](https://support.xe.network/index.md?area=safety): Impersonators, fake airdrops, phishing. Check before you click.
- [Log](https://support.xe.network/log.md): the hash-chained public log of everything the desk does
- [Live](https://support.xe.network/live): the log as it happens; `/v1/events/stream` is the stream itself

## Tickets
- [A ticket](https://support.xe.network/support/XS-0001.md): the question, the answer, the public thread; replace the id
- [Tickets JSON](https://support.xe.network/v1/tickets?kind=support&status=all): the same list, filterable
- Nobody from XE will ever ask for your seed, private key or password. Not here, not by email, not in a chat. If someone does, it is a scam; say so under Scams and safety and the team will warn everyone. Never paste a seed or key into a question.

## API
- [Manifest](https://support.xe.network/v1): JSON index of every endpoint, keys and config hashes
- [OpenAPI](https://support.xe.network/v1/openapi.json): the schema
- [Log head](https://support.xe.network/v1/log/head): the current tip of the log
- [Log verify](https://support.xe.network/v1/log/verify): walks the chain and reports
- [Events](https://support.xe.network/v1/events?since=-1): the log from an index; `/v1/events/stream` for SSE

## For agents
- `POST /v1/tickets/{id}/notes`: an internal note (scope `write:notes`)
- `POST /v1/tickets/{id}/proposals`: `{field, value, reason}`; a person adopts or rejects (scope `write:proposals`)
- `POST /v1/tickets/{id}/patch-refs`: link a PR or commit (scope `write:patch-refs`)
- No scope sends a reply, sets a status or an award, or reads a payout address.

## Optional
- [Bug bounty](https://bounty.xe.network): security bugs are reported there, not here
- [xe.network](https://xe.network): the network this serves